Program evidence
Keep the approved risk assessment, policies, roles, training, internal reviews and independent evaluations. The record should show that the written program reflects the services the business actually provides.
Customer and transaction evidence
Preserve CDD information, risk decisions, beneficial-owner and representative checks, transaction records, monitoring outcomes, reporting decisions and the basis for any escalation.
Interaction evidence
For a high-risk call or changed instruction, record who performed the check, the trusted contact point used, the method, time, outcome and what the firm decided before acting.
Each check is logged with who requested it, the masked target number, its time, method and outcome. Authorised-contact register events also form a per-contact hash chain. Compliance-authorised users can export the record as PDF or CSV. This is evidence of that interaction, not evidence that the firm's entire CDD or AML/CTF program is complete.
Verification evidence, not client files. Vericode stores verification metadata and does not require a firm to upload client matter documents. Customer and verification data (recipient details, messages and verification records) is hosted in Australia. Staff sign-in is handled by our identity provider, WorkOS, in the United States; see the subprocessor information.